FixMyRide Pro.

FixMyRide Pro is a US-based two-sided marketplace that connects vehicle owners with mobile mechanics. I was brought in through Grone Studios to lead product design across both sides of the platform — the consumer-facing booking experience and the mechanic-facing operations dashboard. Two-sided marketplace design is a distinct challenge: every interaction on one side has a direct consequence on the other, and building trust has to work for two very different types of people at once.

On-demand repair services have a fundamental trust deficit. Customers booking a mechanic they have never met need to know who is coming, what to expect, and what happens if something goes wrong. Mechanics, on the other hand, cannot use a tool that adds friction to an already demanding job — they need fast, clear information about their schedule, their jobs, and their customer's situation. The existing product had no clear answer to either problem: bookings were ambiguous, status updates were inconsistent, and the mechanic dashboard was too heavy to use efficiently in the field.

I designed a cohesive product system around three core problems: booking clarity, service transparency, and operations efficiency. On the customer side, the booking flow was restructured around clearer service selection, real-time availability, mechanic profiles, and status tracking that kept users informed from booking confirmation to job completion. On the mechanic side, I designed a lightweight operations dashboard built for real-world field use — prioritising job details, customer context, and schedule management without overwhelming a user who is often working with dirty hands and limited time.

1. Interviewed customers and mechanics separately to understand the distinct emotional and practical needs on each side of the marketplace before designing anything.
2. Mapped the full service lifecycle — discovery, booking, confirmation, job execution, completion, and payment — and identified the exact moments where trust and coordination broke down for each user type.
3. Designed a customer booking flow that balanced simplicity with enough information to make the decision feel safe: mechanic profiles, ratings, service descriptions, and transparent pricing.
4. Built a mechanic operations dashboard optimised for field use — clear typography, minimal navigation, and fast-loading job cards that worked in low-connectivity conditions.
5. Designed shared status-tracking and communication touchpoints that kept both sides of the marketplace informed without requiring redundant manual updates.
6. Validated interaction patterns through rapid prototyping and user testing before committing to production screens.

The redesigned platform resolved the coordination and trust gaps that had been making both sides of the marketplace harder to use. Customers gained a booking experience with clear expectations and real-time service visibility. Mechanics gained a field-ready dashboard that reduced the overhead of managing jobs and communicating with customers. The two-sided design approach — building both experiences as a connected system rather than separately — produced a product that felt coherent and reliable across the full service loop.